Just 3 Steps to Complete Your Return & Refund
Submit a return request with your order ID.
Pack the item in original condition.
Item is inspected after return.
Pickup is scheduled after approval.
Keep the item packed and ready.
Pickup confirmation is shared.
- Refund approved after inspection.
- Refund is initiated to original payment method.
- Amount credited within 7–10 business days.
1. Overview
We want you to be completely satisfied with your purchase.
If you’re not happy, you can return eligible items within 7 days of delivery.
2. Eligibility for Returns
The item must be unused, undamaged, and in original packaging.
Proof of purchase invoice/order number is required.
Certain products like customized, clearance, or perishable items are not eligible for return.
3. Return Process
Contact our support team at Cozydekor1@gmail.com to initiate a return.
Once approved, you’ll receive instructions on how to send the item back.
Please do not send items back without prior confirmation.
4. Refund Process
Refunds are issued to your original payment method within 7 business days after inspection.
Shipping charges are non-refundable.
In case of partial returns, only the cost of returned items will be refunded.
5. Exchange Policy
Exchanges are only available for defective or damaged products.
To request an exchange, contact us within 7 days of receiving your order.
6. Damaged or Incorrect Items
If you receive a damaged or wrong item, report it within 24–48 hours of delivery.
Provide photo/video evidence for faster resolution.
7. Shipping Costs for Returns
Customers are responsible for return shipping unless the item was defective or incorrect.
For defective items, we’ll cover or reimburse the shipping cost.
8. Contact Us
For any questions about returns, refunds, or exchanges, reach out to:
Email: Cozydekor1@gmail.com
Phone: +91 7015241346
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